Highbridge Medical Centre Pepperall RoadHighbridgeSomerset, TA9 3YATel: 01278 783220
New GP Partner
It is with great pleasure that the practice wishes to announce the appointment of Dr Taraq Waheed as a new GP Partner as of 1 October 2012.
To understand how to book any appointments, whether in advance or on the day, please see the appointments section
Out of Hours
If you need a doctor in an emergency from 6.30pm to 8.00am weekdays, weekends and bank holidays, ring 0845 408 8000 or, for medical advice, ring an NHS Direct nurse on 0845 4647.
Please telephone 01278 764244 between 2pm and 4pm for any results of blood tests, x-rays etc. Give your full name, address and date on which your test was carried out.
We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again.
We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.
Sometimes the law requires us to pass on information: for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practiitoner. The Register does not contain clinical information.
You have a right of access to your health records. EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is under a legal duty to keep it confidential.
We make every effort to give the best service possible to everyone who attends our practice.
Staff appreciate it when patients, relatives or their carers take the time to thank them for their efforts. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to compliment the surgery/staff then please either write into the Surgery or visit NHS Choices and upload your comment there.
If you have a complaint, please either contact or write to:
The Practice Manager, Highbridge Medical Centre, Pepperall Road, Highbridge TA9 3YA
Please see the leaflet below detailing our Complaints procedures.
Should you feel you cannot complain in this way you can telephone or write to:-
NHS England Customer Contact Centre
We are committed to giving you the best possible patient care. This will be achieved by working together.
As a patient using general medical services of the National Health Service you are entitled:
We welcome your views on the services we provide. If you have any queries, comments, constructive suggestions or criticisms, we have a practice-based procedure to deal with these, so please do not hesitate to speak to a member of the team.
Please click on the link below to access our 2017 statement for infection prevention and control.
Annual Statement for Infection prevention and Control
This venue/organisation welcomes mothers to breastfeed their babies in any public area on these premises.
All our staff will support the needs and rights of mothers’ breastfeeding. If another customer/visitor to the premises objects to discreet breastfeeding, they will be told management supports breastfeeding. If the situation cannot be resolved readily, staff should refer customers/visitors to senior management.
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