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Noticeboard

New GP Partner

It is with great pleasure that the practice wishes to announce the appointment of Dr Taraq Waheed as a new GP Partner as of 1 October 2012.

Appointments

To understand how to book any appointments, whether in advance or on the day, please see the appointments section

Out of Hours

If you need a doctor in an emergency from 6.30pm to 8.00am weekdays, weekends and bank holidays, ring 0845 408 8000 or, for medical advice, ring an NHS Direct nurse on 0845 4647.

Test Results

Please telephone 01278 764244 between 2pm and 4pm for any results of blood tests, x-rays etc. Give your full name, address and date on which your test was carried out.

pad_and_penCompliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

Staff appreciate it when patients, relatives or their carers take the time to thank them for their efforts. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to compliment the surgery/staff then please either write into the Surgery or visit NHS Choices and upload your comment there.

If you have a complaint, please either contact or write to:

The Practice Manager, Highbridge Medical Centre, Pepperall Road, Highbridge TA9 3YA

Please see the leaflet below detailing our Complaints procedures.

Complaints leaflet

 

Should you feel you cannot complain in this way you can telephone or write to:-

NHS England Customer Contact Centre

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website