Welcome to Highbridge Medical Centre
Here you will find all the information you need about Highbridge Medical Centre and the services that we provide.
Highbridge Medical Centre are not currently taking on any new patients until further notice (except for new born babies of patients whom are already registered at the practice). We will remove this message when our lists have re-opened.
Month Ending February 2017
The current waiting time to see a GP for a routine appointment is 1-3 days.
Contacting us by telephone?
PLEASE NOTE THAT THE PHONE NUMBERS HAVE CHANGED...
For Appointments/Home Visits or a general enquiry please dial - 01278 783220
For a Medical Secretary (between 8am-5pm) dial - 01278 764230
For Results (between 2pm-4pm) dial - 01278 764244
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday.
For Non-Urgent medical advice out of surgery opening hours (Surgery is open: 8.30am - 6.30pm Monday-Friday excluding Bank Holidays), please contact 111.
For Urgent/life threatening medical advice/assistance, please contact 999.
Notice for patients:
Over the past few weeks we have been working with NHS England and the CQC to decide the best way forward for the Medical Centre and the local community.We would like to reassure patients that the Medical Centre is not closing and that we have a clear plan to develop the Centre and to make the necessary improvements as highlighted by the latest CQC report to ensure that we can offer high quality, safe and effective healthcare services for our patients.
To help us to start to make the positive changes required at the Medical Centre, Dr Harvey Sampson and Practice Manager Sian Brammer have joined the team, to provide interim clinical and operational management support. Both Dr Sampson and Sian Brammer have a wealth of experience and knowledge in the healthcare sector and will be working closely with both staff and patients to develop and improve our services.
To ensure that the Medical Centre is able to provide a sustainable and high quality healthcare service for patients now and into the future, the current GP partners at Highbridge Medical Centre have confirmed that the preferred option will be to join together with a larger NHS organisation, Symphony Healthcare Services Ltd.
We will provide further details and updates over the next few weeks as details are confirmed. If you have any queries or concerns about the services at the Medical Centre please contact Interim Practice Manager Sian Brammer by email: firstname.lastname@example.org
Thank you for your ongoing support.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please see Using EMIS Access (access to your clinical records).
NHS use of patient data
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC). Under the Health and Social Care Act 2012, NHS England has the power to direct HSCIC to collect information from all providers of NHS care, including general practices. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. This information about you helps the NHS to provide better care for you.
NHS England have asked us to inform you that this is happening and to make you aware of the choices you have. Further information can be found in the attached leaflet.HSCIC_patient_information_leaflet.pdf
If you have any questions, please contact a member of the reception team.